| Business |
| DiggySyS outsources both, Business and support processes focusing on Back Office and specialized Front Office processes where technology and/or specific knowledge is a key value |
| Process |
| The process can be operated either under full delivery model (Full BPO), or as specific tasks externalization (Out Tasking) . |
| Outsourcing |
| Externalized operations Model (Outsourcing) leveraging on synergies and economies of scale (versus body shopping). The customer still keeps control of the whole process / task at all times. |
 Best practices management. Excellence in implementing big IT Projects |
| Broad geographic presence, adapting to customer needs (near shore, offshore). |
| Complete offering for each industry. |
| Quick implementation (time to market) of high volume services. |
| Network of Shared Services Centers. |
| Ability to approach processes in a complete way (end to end). |
| latform BPO capabilities (multicustomer and multi-country). |
| Highly specialized employees in providing Industry specific BPO Services. |
| End to End process management approach | ||||||
| Process Consulting | Back Office | Front Office | Document Management Projects | |||
| • Process Consulting | • Administrative support • Contracts management • Billing • Accounts receivable / payable • Transactions • Trouble & Incidents |
• Specialized Contac center • Citizen service / customer • Claims |
• Digitizing • Recording • Hosting |
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| Technological capabilities | ||||||
| • Software factory's | • Proprietary applications | • System Integration | • IT Outsourcing | |||
| Electricity / Gas | Water | OIL | ||
| •Transport and Distribution Operations -Operation and Maintenance (network failures, assets management, network expansion plans, cartography) -Commercial cycle (Contract , billing and collection) •Commercial Cycle -Contracts -Billings -Collection and recovery -Customer Support Help Desk |
•Transport and Distribution Operations -Operation and Maintenance (network failures, asset management, network expansion plans, cartography) •Commercial Cycle -Meter reading -Billing -Collection -Customer support |
• Commercial Cycle
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| CROSS INDUSTRY OFFERING | ||
| Management of Service | After sales Management Services: | |
| •Feasibility Studies •Network Resource Allocation. •Management of leased circuits, OBA and Portability •Transmission Settings •Switch Configuration support •Network Configuration Data •Setting customer’s CPE •Implementation support services and suppliers managements |
•DTV, voice, data and failure management, in the areas of transmission, switching data network and wired technologies, LLU, radio, etc. -Incident Management on 2 Levels -A single Level incident management -Scheduled work management -Customer Report generation -Central test Support -Customer services oversight •Management of customer complaints •Billing claims management |
| CROSS INDUSTRY OFFERING |
| F&A Finance and Accounting | Human Resources | |
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•Treasury Management. •Administrative support. •General accounting. |
•Payroll management, social benefits. •Training & Education outsourcing. |
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| Billing, payments and collections | Recovery | |
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•Billing Management. •Accounts receivable management. •Management of accounts payable. |
•Management of different stages: Friendly Claim, Settlement and default. •Foreclosed Assets Management. |
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| Infrastructure / Equipment Management | ||||||
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• Planning and maintenance of facilities • Failure Management. •Technical Management, GIS recording , licenses paperwork and blueprints management. |
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